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I CAN NOT FIND MY ORDER CONFIRMATION, WHERE DO I LOOK OR WHO DO I CONTACT? All orders placed through our web shop should receive a confirmation of the order via email. If you have not yet received a order confirmation please check your spam folder before contacting us. If the order confirmation is not there either, then please let us know through the contact form and we will send it immediately. WILL MY GREAT GEORGE FAVORITES BE RESTOCKED? Items that are marked as ”Sold Out” will be unavailable for a short period of time – all other items are in stock. HOW DO I RECEIVE THE LATEST INFORMATION FROM GREAT GEORGE? Sign up to our newsletter here and we will send you the latest news. You can also follow us directly on
Instagram. HOW DO I CHANGE MY BANDS? WHERE IS MY WATCH PRODUCED? HOW DO I PROTECT MY SUEDE OR LEATHER BANDS? HOW DEEP IS 3ATM? IS THERE A GREAT GEORGE WARRANTY? DOES IMPORT TAX AND DUTIES APPLY TO MY ORDER? IS THERE A GREAT GEORGE WARRANTY? We can ensure you that all our products are made of the highest quality. If your product is damaged and you assume it’s a question of manufacturing fault, please contact us right away. You will get a new product or a full refund if your claim is approved.
WHAT PAYMENT METHODS DOES GREAT GEORGE ACCEPT? You can pay using Visa, MasterCard and Paypal. In United States, Sweden and our global shop environment you can use American Express as well. WHY IS MY ORDER NOT GOING THROUGH WHEN I TRY TO PAY FOR IT? Make sure that you have the right amount available in your account. Also, check with your credit card company that your card is activated for internet purchases. WHAT IS 3D-SECURE? Our payment provider DIBS supports 3D Secure to identify the cardholder for purchases on the Internet and thereby reduce the risk of misuse of credit card information. If your card is connected to 3D Secure you will be switched over to your online bank for verification before your payment is approved. If you have further questions about security or payment, please contact us.
HOW DO I CANCEL/ADJUST MY ORDER? If you would like to cancel your order or make any adjustments it is very important that you contact us right away. Please use ”CANCEL ORDER” or ”ADJUST ORDER” together with your order number in the subject field. If we do not receive a message directly after the order has been placed, we can not leave a guarantee that we have time to stop the shipment. If a canceled order has already been sent, the customer will be in charge of sending the item back. If an order is being refused by the recipient for an unknown/unapproved reason, we reserve the right to charge a fee of EURO 20 / 25 USD for the cost of returning the item by the carrier. WHICH COUNTRIES DOES GREAT GEORGE SHIP TO? Great George offers free shipping worldwide. WHEN WILL MY ORDER BE SHIPPED? Usually we deliver your order immediately but since some of our products are handmade in a small factory we might occasionally run out of a specific size. Depending on the workload it can take up to four weeks for seamstresses to catch up. WHERE IS MY ORDER? Once your order has been approved, you will receive an email confirmation with your shipping details and tracking number. HOW LONG TIME DOES IT TAKE FOR MY ORDER TO ARRIVE? Shipping usually takes between 2 and 4 business days, but may take up to 10 days for some destinations. IS MY PACKAGE INSURED? All items are insured against theft and accidental damage whilst in transit from the Great George warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. The customer bears the responsibility for items during returns and exchanges.
IMPORTANT INFORMATION REGARDING RETURNS For all customers outside the European Union. when returning a product for exchange or refund make sure to notify your local customs office so they can refund you the tax and customs fee or prevent you from having to pay it twice – as this isn’t anything we can control from our side. Shipping costs All customers pay the return-shipping fee. If you send back a faulty product please contact us first so we can send you a return label. It is very important that we receive this information, as we are not always able to reimburse you for the shipping costs afterwards. Receiving a refund Your refund will be credited to the credit card used when you placed your order. Additional duties and/or taxes will not be refunded. Contact us here. HOW DO I RETURN / EXCHANGE AN ITEM? Items must be returned to us in perfect condition accompanied by the return form, within 14 days upon delivery. Make sure all products are exactly as you received them, with tag and seal still attached.
All customers pay the return-shipping fee. 1. Place the item(s) in the original shipping box, or any other solid carton box.
2. Print and carefully fill out our return form (below) and place it in the box. You can also use this form if you want to change your order to a different product.
3. Close the box and tape it securely.
4. Place your return shipping label on the box over the original delivery information.
5. Return at your nearest delivery point. Please send the package to:
Your Special Delivery Service Stutterheim Returns 647 West 27th Street, 2nd floor New York, NY 10001 I HAVE RECEIVED A DEFECTIVE PRODUCT, WHAT SHOULD I DO? We need to establish the details of the damage before we decide how to return the item. Please do not send anything back to us without our prior knowledge and confirmation. If you send back a defective product make sure to contact us before so we can send you a return label. It’s very important that we receive this information, as we are not always able to reimburse you for the shipping costs afterwards. CAN I CHANGE MY ORDER? An order cannot be changed once it has been processed at our warehouse. Depending on the status of the order, we only offer to cancel it. Please contact us as soon as possible and notify us if you wish to cancel your order. Make sure to have your order number available. CAN I ADD ITEMS TO MY ORDER?